Referrals
Online access to your NHS referrals
Log in
If you’ve been referred to a specialist through the NHS e-Referral Service, you can
Log in to:
- NHS e-Referral Service
Practice process for referrals
NHS referrals
If as a result of an appointment your clinician feels you need an NHS referral you will receive a contact (by text or letter) from the surgery within 7 – 10 days either with your appointment details or with instructions on how to book your appointment. Please note for NHS referrals once the referralhas been done GP practices do not have control over appointments. How to change appointments and are other common queries are explained in the section below on NHS referrals,
Private referrals
Please let us know at the outset of your practice consultation if you want to discuss a private referral. You can book a private consultation yourself with your chosen specialist, once you know whichtype of specialist you plan to see. A referral letter for your specialist will be available by textor email 5 working days after your consultation, unless otherwise discussed in your practice consultation. Please note you can book your private appointment before you collect your referral letter. Links to information on private care can be found at the bottom of the page.
NHS referrals
Management of hospital appointments
Information on how to manage your NHS hospital appointment can be found under “How to change your appointment details, change or cancel your appointment, or cancel your referral” (outpatient local support) in Hospital which includes some local hospital contact details. In brief, GP practices do nothave any control over the appointments system once they have done the referral, so you are always best contacting the hospital directly with any appointment issues. A summary of your two options withmanaging hospital appointments is found below.
NHS e-referral service
You can use the NHS e-Referral Service if you have received a letter saying you can use this system.
Find out more about using the e-Referral Service
Contact the hospital directly
You can book, cancel or change a hospital appointment by contacting a hospital directly by phone. Under Local Contact Details and Service Finder there are links to local hospital contact details. Thewebsites in many cases include direct appointments number.
Other common NHS referral topics are covered below:
What to do if you still have a problem with your NHS hospital appointment
Contacting patient advice and liaison service
If you are unable to manage your appointment satisfactorily using the NHS e-referral service and contacting the hospital directly, then you can contact the PALS team associated with the hospital you have been referred to. Their contact details can be found under Patient Advice and Liaison Service (PALS) and other support
Management of a community service appointment (e.g., physiotherapy, district nurse team etc.)
Community services referrals (including to the physiotherapy team)
Once a referral has been completed by a GP practice (if a self-referral route is not available) thenthe organisation you have been referred to takes over full responsibility for this referral including any follow up appointments. If you have any issues including around delays in appointments or needing to change an appointment you should contact the organisation directly. There is further information including contact details for some of the common local community services under NHS community services (Adults) and NHS Community services (Children).
Local hospitals: outpatient waiting times and information on their operations
Waiting times and operation information
You can find local hospital outpatient waiting times and information on the operations/ procedures they undertake, see under
- Hospital
If you require more prolonged treatment (such as surgery) remember if you do choose a hospital further away than your local hospital that if you decide to switch back to your local hospital this is not a quick process and can disrupt your treatment.
Urgent referral to exclude cancer: two-week referral pathway
Early diagnosis of a disease may mean more effective treatment and better outcomes. For this reason,where there is a possibility that symptoms could indicate cancer, people are referred urgently to see a specialist (on what is called a ‘two-week pathway’). The great majority of people referred thisway do not have cancer, but it is important to see a specialist as soon as possible to confirm or exclude a cancer diagnosis.
This is explained further under Urgent Referral to Exclude Cancer . This includes information on what to expect and who to contact if there are any issues with getting the appointment within 2 weeks.There are also links to other support available.
What conditions may not be funded on the NHS?
Under Conditions which may not be funded on the NHS all the treatments which may not be funded underthe NHS are included. To search all the treatments considered “low priority” look under “What treatments are usually not funded” in the frequently asked questions section.
Self-referrals
Self-referral involves accessing NHS health services and other support yourself without needing an appointment with your GP. There are a large number of local self-referral routes, many are covered onour website in the local services and pathways page .
Private referrals
Private care contact details
Contact details for local private hospitals can be found under
- Local Contact Details and Service Finder .
Private referrals
A number of aspects of private referrals are covered under
- Private Medical Care
In some cases you may not need a referral from your GP practice.
Private care can be a complex world to navigate. Some of the questions commonly asked of GPs about private medical care (hospital based) are included under
- Principles and support private medical care
Transport
Patients who need help getting to hospital or community appointments have two main options:
- EMED Patient Transport Service – for routine, pre-booked hospital appointments. Patients can bookdirectly by calling 0300 777 3333 (Option 3) or the practice can assist if needed. Only patient eligible based on a national criteria can access this.
- Good Neighbours Scheme (GNS) – a volunteer-led service offering transport for medical appointmentsand social activities to reduce isolation. Patients must register before booking , so please allowplenty of time. Contact GNS on 01753 358101, email [email protected], or visit www.theivers.org.uk for policies, contact forms, and further details.