What is proxy access?
Proxy access allows a GP surgery to authorise someone to help another person manage their healthcare and GP services. A proxy may:
- Order repeat prescriptions
- Book appointments
- Contact the surgery or speak with staff
- View test results or vaccination records
- Access all or part of the GP health record
How to get proxy access
Patients can request proxy access by completing the relevant form found under Online access to your record. Parents, family members, or carers may also manage services through linked profiles in the NHS App.
Reviewing proxy access — adults
When proxy access is granted with patient consent, it must be reviewed or withdrawn upon the patient’s request. Adults can remove access to their records at any time.
Reviewing proxy access — children and young people
We review existing parental proxy access individually when a child reaches 11, considering their understanding, wishes and safety. At The Ivers Practice, we do not routinely provide parental proxy access for young people aged 11–15. Individual requests can be considered by a clinician. Parental access does not continue automatically at 16; ongoing access normally requires the young person’s consent. Read our NHS App and proxy access policy for young people aged 11–15.